Shipping policy
We are happy to say we ship to almost every country in the world and we offer free shipping on most items in our store. Unfortunately, some outlying islands are unreachable by our couriers.
My product came damaged, what do I do?
Please contact us immediately with your order number and an image of the damage, and we will investigate to issue a refund or replacement for you.
What is your cancellation policy?
Orders may be canceled only within 24 hours of purchase. After 24 hours, your order enters production, and cancellations are not accepted during production or shipment, since materials will have already been ordered. Outside the 24-hour window, the only path to a refund is through our Fitment Issue Process — see our Refund & Return Policy for full details.
How can I track my orders?
You will have full access to track the production of your seat covers immediately after placing your order. Through your customer portal. Once your order has been shipped, you will receive an email with a tracking link. Please allow 48-72 hours for the link to update and show any information. The tracking links may not update, but the package is on its way as it has left the warehouse.
How long will delivery take?
Our First Class Covers are custom-made to the specs of your vehicle. Our production timeline is:
- Planning Period: 7 days to collect the interior photos we need from you. If photos aren't submitted within 7 days, we will begin production using the seat configuration on file. Please note: orders produced without photos are completed as a solid-piece cover (no split/folding function) to reduce the risk of fitment issues, and this will affect your warranty eligibility — see our Refund & Return Policy for full details.
- Production Time: 2–4 weeks.
- Shipping: 7–10 business days.
We do occasionally have high volumes of orders to process, which may extend the production time slightly. We will inform you if your item will be delayed.
All orders are tracked. You will receive your tracking number via email as soon as it is available.
For any inquiries, please contact us at support@firstclasscovers.com.
Where are these made?
Our custom seat covers and accessories are manufactured overseas to the exact specs of your vehicle. Once complete, they are shipped to our facility in Tennessee, where every order goes through quality inspection to confirm accuracy and craftsmanship before being shipped out to you.