Three months ago, I got a call from Sarah, a local teacher who drives a 2021 F-150.
"Jim, I need you to look at my truck. Something's not right with my seats."
Sarah had bought "dealer recommended" seat covers 8 months earlier. Paid $200 for what she thought was premium protection. But she'd started noticing strange wear patterns and a musty smell that wouldn't go away.
When she took it back to the dealership, they told her it was "normal wear" and offered to reupholstery her entire interior for $2,800.
"That doesn't sound right," she said. "Can you take a look?"
When Sarah brought her truck to my shop, I removed those "premium" dealer covers and found something that made my stomach turn.
Trapped moisture and mold.
Permanent staining from condensation buildup.
Premature wear from poorly-fitting covers that had been rubbing against her seats for 18 months straight.
The damage was so extensive that her seats were beyond repair. The very covers she'd bought to protect her investment had completely destroyed it.
Sarah's reaction when I showed her the damage: "You're telling me the covers I bought to protect my seats actually ruined them? And the dealership knew this could happen?"
Unfortunately, the answer was yes.
Here's what really made me angry: Sarah's case wasn't unusual. It was Tuesday.
This is the systematic problem I see every week. Dealerships make $50-100 profit on cheap seat covers, then make another $2,000-3,500 on the interior repairs and replacements that those covers eventually cause.
It's a profitable cycle they have no incentive to break.
That's when I realized I couldn't stay quiet anymore. Too many good people like Sarah were getting the same bad advice.